Resolved -
This incident has been resolved.
Feb 26, 09:02 EST
Monitoring -
In continuation of last night's service outage, we have received reports of delayed or non-sending messages from the agent's end. Our third-party provider is aware and is investigating.
Feb 25, 11:19 EST
Resolved -
Our third party chat provider has indicated improvements have been seen, which have been confirmed by our team. We will keep an eye out for further issues.
Feb 25, 02:29 EST
Update -
We are continuing to monitor the incident as we have not received an update from our third party chat provider indicating the issue has been resolved. We encourage users unable to initiate a live chat to request assistance via email at support@honorlock.com
Feb 25, 01:56 EST
Monitoring -
We are starting to see improvements with our third party chat provider as agents are now able to receive chats. We will continue monitoring the situation for the time being.
Feb 25, 00:29 EST
Identified -
Our third party chat provider has identified the cause of the incident and are working to resolve the issue. In the meantime, support inquiries can be directed to support@honorlock.com for immediate assistance.
Feb 25, 00:02 EST