Resolved -
This incident has been resolved.
Jul 4, 08:20 EDT
Update -
We are continuing to monitor for any further issues.
Jul 4, 08:10 EDT
Update -
Update: Our provider implemented another fix that has brought back some services, users should now be able to initiate chats and connect through to agents.
Jul 4, 07:34 EDT
Monitoring -
Our provider is currently monitoring the results of a fix they implemented. At this time, support agents are unable to receive chats and customers may experience difficulty initiating them. For now, assistance can be provided through support@honorlock.com.
Jul 4, 07:23 EDT