Chat not working for all students

Incident Report for Honorlock

Resolved

After monitoring we are confident the issue is resolved

Posted Mar 31, 2020 - 20:18 EDT

Monitoring

The chat issue is resolved. Chats are now working again as intended. Thank you for your understanding. We will continue to monitor.

Posted Mar 31, 2020 - 19:07 EDT

Identified

We are aware that students were having wait times or not getting through to support. We are working to resolve the issue.

Posted Mar 31, 2020 - 18:37 EDT

This incident affected: Support.