{
  "page": {
    "id": "scv3759dbq4r",
    "name": "Honorlock",
    "url": "https://status.honorlock.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Canvas Proctoring","created_at":"2018-10-19T23:56:38.386-04:00","updated_at":"2026-06-13T21:01:00.991-04:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"gw4hhvwghxk0","group_id":null,"page_id":"scv3759dbq4r"},{"status":"operational","name":"Blackboard Proctoring","created_at":"2018-10-19T23:56:50.814-04:00","updated_at":"2026-06-13T21:01:01.007-04:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"lb46tbwl5qgy","group_id":null,"page_id":"scv3759dbq4r"},{"status":"operational","name":"D2L Proctoring","created_at":"2018-10-19T23:56:59.930-04:00","updated_at":"2026-06-13T21:01:01.021-04:00","position":3,"description":null,"showcase":false,"start_date":null,"id":"skvgvxpqzjld","group_id":null,"page_id":"scv3759dbq4r"},{"status":"operational","name":"Aleks Proctoring","created_at":"2018-09-12T20:45:00.809-04:00","updated_at":"2026-06-13T21:01:01.034-04:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"8hyz329jw0q1","group_id":null,"page_id":"scv3759dbq4r"},{"status":"operational","name":"Honorlock Application","created_at":"2024-04-05T11:16:40.432-04:00","updated_at":"2026-10-21T16:43:03.593-04:00","position":5,"description":null,"showcase":false,"start_date":"2024-04-05T00:00:00.000-04:00","id":"phzb1mnr5zbz","group_id":null,"page_id":"scv3759dbq4r"},{"status":"operational","name":"Third-party Platform Proctoring","created_at":"2018-10-19T23:57:24.314-04:00","updated_at":"2025-10-20T16:40:52.118-04:00","position":6,"description":null,"showcase":false,"start_date":null,"id":"pc569l8brtb4","group_id":null,"page_id":"scv3759dbq4r"},{"status":"operational","name":"Support","created_at":"2018-06-29T15:43:17.925-04:00","updated_at":"2026-02-26T09:02:38.226-05:00","position":7,"description":null,"showcase":false,"start_date":null,"id":"wvyghks4qgjy","group_id":null,"page_id":"scv3759dbq4r"}],
  "incidents": [{"name":"Proactive Outage","status":"resolved","created_at":"2026-10-21T09:41:39.886-04:00","updated_at":"2026-10-21T16:43:03.655-04:00","monitoring_at":null,"resolved_at":"2026-10-21T16:43:03.632-04:00","impact":"minor","shortlink":"https://stspg.io/wl65yxhmfz32","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-21T09:41:39.876-04:00","reminder_intervals":null,"id":"rpz84mrl8djl","page_id":"scv3759dbq4r","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-10-21T16:43:03.632-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-21T16:43:03.632-04:00","display_at":"2026-10-21T16:43:03.632-04:00","deliver_notifications":true,"tweet_id":null,"id":"zjr6hzh0fd92","incident_id":"rpz84mrl8djl","custom_tweet":null,"affected_components":[{"code":"8hyz329jw0q1","name":"Aleks Proctoring","old_status":"operational","new_status":"operational"},{"code":"gw4hhvwghxk0","name":"Canvas Proctoring","old_status":"operational","new_status":"operational"},{"code":"lb46tbwl5qgy","name":"Blackboard Proctoring","old_status":"operational","new_status":"operational"},{"code":"skvgvxpqzjld","name":"D2L Proctoring","old_status":"operational","new_status":"operational"},{"code":"pc569l8brtb4","name":"Third-party Platform Proctoring","old_status":"operational","new_status":"operational"},{"code":"phzb1mnr5zbz","name":"Honorlock Application","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"Status Update: Select Honorlock sites have been temporarily taken offline as a preventative security measure. Proctoring services remain fully operational.\n\nCause: Active global exploitation of two newly discovered zero-day vulnerabilities in PHP. Taking sites offline is the only complete safeguard until patches are applied. This is a widespread PHP issue, not an Honorlock system issue.\n\nResolution Plan: Official PHP patches are expected today. We will deploy the fixes immediately upon release and bring all impacted sites back online.","created_at":"2026-10-21T13:10:47.770-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-21T13:10:47.770-04:00","display_at":"2026-10-21T13:10:47.770-04:00","deliver_notifications":true,"tweet_id":null,"id":"47d7ph8lgtx3","incident_id":"rpz84mrl8djl","custom_tweet":null,"affected_components":[{"code":"8hyz329jw0q1","name":"Aleks Proctoring","old_status":"operational","new_status":"operational"},{"code":"gw4hhvwghxk0","name":"Canvas Proctoring","old_status":"operational","new_status":"operational"},{"code":"lb46tbwl5qgy","name":"Blackboard Proctoring","old_status":"operational","new_status":"operational"},{"code":"skvgvxpqzjld","name":"D2L Proctoring","old_status":"operational","new_status":"operational"},{"code":"pc569l8brtb4","name":"Third-party Platform Proctoring","old_status":"operational","new_status":"operational"},{"code":"phzb1mnr5zbz","name":"Honorlock Application","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"The issue has been identified and a fix is being implemented.","created_at":"2026-10-21T10:39:33.772-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-21T10:39:33.772-04:00","display_at":"2026-10-21T10:39:33.772-04:00","deliver_notifications":true,"tweet_id":null,"id":"53tk0zn8lswt","incident_id":"rpz84mrl8djl","custom_tweet":null,"affected_components":[{"code":"8hyz329jw0q1","name":"Aleks Proctoring","old_status":"operational","new_status":"operational"},{"code":"gw4hhvwghxk0","name":"Canvas Proctoring","old_status":"operational","new_status":"operational"},{"code":"lb46tbwl5qgy","name":"Blackboard Proctoring","old_status":"operational","new_status":"operational"},{"code":"skvgvxpqzjld","name":"D2L Proctoring","old_status":"operational","new_status":"operational"},{"code":"pc569l8brtb4","name":"Third-party Platform Proctoring","old_status":"operational","new_status":"operational"},{"code":"phzb1mnr5zbz","name":"Honorlock Application","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-10-21T09:43:29.846-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-21T09:43:29.846-04:00","display_at":"2026-10-21T09:43:29.846-04:00","deliver_notifications":true,"tweet_id":null,"id":"0qnhbmpq04gl","incident_id":"rpz84mrl8djl","custom_tweet":null,"affected_components":[{"code":"8hyz329jw0q1","name":"Aleks Proctoring","old_status":"operational","new_status":"operational"},{"code":"gw4hhvwghxk0","name":"Canvas Proctoring","old_status":"operational","new_status":"operational"},{"code":"lb46tbwl5qgy","name":"Blackboard Proctoring","old_status":"operational","new_status":"operational"},{"code":"skvgvxpqzjld","name":"D2L Proctoring","old_status":"operational","new_status":"operational"},{"code":"pc569l8brtb4","name":"Third-party Platform Proctoring","old_status":"operational","new_status":"operational"},{"code":"phzb1mnr5zbz","name":"Honorlock Application","old_status":"operational","new_status":"degraded_performance"}]},{"status":"investigating","body":"Our engineering team is responding proactively to a newly disclosed industry-wide vulnerability affecting open-source web infrastructure (CVE-2026-109618/109619). While our core proctoring services remain operational, we have temporarily restricted non-essential auxiliary systems and will be conducting a targeted maintenance update following an official patch release at 10:00 AM EDT.","created_at":"2026-10-21T09:41:39.977-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-21T09:41:39.977-04:00","display_at":"2026-10-21T09:41:39.977-04:00","deliver_notifications":true,"tweet_id":null,"id":"jl562g5ls45c","incident_id":"rpz84mrl8djl","custom_tweet":null,"affected_components":[{"code":"8hyz329jw0q1","name":"Aleks Proctoring","old_status":"operational","new_status":"operational"},{"code":"gw4hhvwghxk0","name":"Canvas Proctoring","old_status":"operational","new_status":"operational"},{"code":"lb46tbwl5qgy","name":"Blackboard Proctoring","old_status":"operational","new_status":"operational"},{"code":"skvgvxpqzjld","name":"D2L Proctoring","old_status":"operational","new_status":"operational"},{"code":"pc569l8brtb4","name":"Third-party Platform Proctoring","old_status":"operational","new_status":"operational"},{"code":"phzb1mnr5zbz","name":"Honorlock Application","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Canvas Proctoring","created_at":"2018-10-19T23:56:38.386-04:00","updated_at":"2026-06-13T21:01:00.991-04:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"gw4hhvwghxk0","page_id":"scv3759dbq4r","group_id":null},{"status":"operational","name":"Blackboard Proctoring","created_at":"2018-10-19T23:56:50.814-04:00","updated_at":"2026-06-13T21:01:01.007-04:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"lb46tbwl5qgy","page_id":"scv3759dbq4r","group_id":null},{"status":"operational","name":"D2L Proctoring","created_at":"2018-10-19T23:56:59.930-04:00","updated_at":"2026-06-13T21:01:01.021-04:00","position":3,"description":null,"showcase":false,"start_date":null,"id":"skvgvxpqzjld","page_id":"scv3759dbq4r","group_id":null},{"status":"operational","name":"Aleks Proctoring","created_at":"2018-09-12T20:45:00.809-04:00","updated_at":"2026-06-13T21:01:01.034-04:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"8hyz329jw0q1","page_id":"scv3759dbq4r","group_id":null},{"status":"operational","name":"Honorlock Application","created_at":"2024-04-05T11:16:40.432-04:00","updated_at":"2026-10-21T16:43:03.593-04:00","position":5,"description":null,"showcase":false,"start_date":"2024-04-05T00:00:00.000-04:00","id":"phzb1mnr5zbz","page_id":"scv3759dbq4r","group_id":null},{"status":"operational","name":"Third-party Platform Proctoring","created_at":"2018-10-19T23:57:24.314-04:00","updated_at":"2025-10-20T16:40:52.118-04:00","position":6,"description":null,"showcase":false,"start_date":null,"id":"pc569l8brtb4","page_id":"scv3759dbq4r","group_id":null}]},{"name":"Honorlock Service Outage","status":"resolved","created_at":"2026-06-13T20:39:27.226-04:00","updated_at":"2026-06-13T21:01:01.084-04:00","monitoring_at":"2026-06-13T20:44:47.307-04:00","resolved_at":"2026-06-13T21:01:01.066-04:00","impact":"critical","shortlink":"https://stspg.io/lrm9pjxxf0lz","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-13T20:39:27.218-04:00","reminder_intervals":null,"id":"8r7745tyf11s","page_id":"scv3759dbq4r","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-06-13T21:01:01.066-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-13T21:01:01.066-04:00","display_at":"2026-06-13T21:01:01.066-04:00","deliver_notifications":true,"tweet_id":null,"id":"44xfr0mn85l8","incident_id":"8r7745tyf11s","custom_tweet":null,"affected_components":[{"code":"8hyz329jw0q1","name":"Aleks Proctoring","old_status":"degraded_performance","new_status":"operational"},{"code":"gw4hhvwghxk0","name":"Canvas Proctoring","old_status":"degraded_performance","new_status":"operational"},{"code":"lb46tbwl5qgy","name":"Blackboard Proctoring","old_status":"degraded_performance","new_status":"operational"},{"code":"skvgvxpqzjld","name":"D2L Proctoring","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we have received reports of improvements. We will continue to monitor the situation.","created_at":"2026-06-13T20:44:47.307-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-13T20:44:47.307-04:00","display_at":"2026-06-13T20:44:47.307-04:00","deliver_notifications":true,"tweet_id":null,"id":"g4fd6xhh4s99","incident_id":"8r7745tyf11s","custom_tweet":null,"affected_components":[{"code":"8hyz329jw0q1","name":"Aleks Proctoring","old_status":"major_outage","new_status":"degraded_performance"},{"code":"gw4hhvwghxk0","name":"Canvas Proctoring","old_status":"major_outage","new_status":"degraded_performance"},{"code":"lb46tbwl5qgy","name":"Blackboard Proctoring","old_status":"major_outage","new_status":"degraded_performance"},{"code":"skvgvxpqzjld","name":"D2L Proctoring","old_status":"major_outage","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are investigating reports of disruptions to the proctoring service and 504 timeout errors. Exam takers may be unable to load, navigate, or resume their exam.","created_at":"2026-06-13T20:39:27.324-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-13T20:39:27.324-04:00","display_at":"2026-06-13T20:39:27.324-04:00","deliver_notifications":true,"tweet_id":null,"id":"6bfvy4098jl2","incident_id":"8r7745tyf11s","custom_tweet":null,"affected_components":[{"code":"8hyz329jw0q1","name":"Aleks Proctoring","old_status":"operational","new_status":"major_outage"},{"code":"gw4hhvwghxk0","name":"Canvas Proctoring","old_status":"operational","new_status":"major_outage"},{"code":"lb46tbwl5qgy","name":"Blackboard Proctoring","old_status":"operational","new_status":"major_outage"},{"code":"skvgvxpqzjld","name":"D2L Proctoring","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Canvas Proctoring","created_at":"2018-10-19T23:56:38.386-04:00","updated_at":"2026-06-13T21:01:00.991-04:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"gw4hhvwghxk0","page_id":"scv3759dbq4r","group_id":null},{"status":"operational","name":"Blackboard Proctoring","created_at":"2018-10-19T23:56:50.814-04:00","updated_at":"2026-06-13T21:01:01.007-04:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"lb46tbwl5qgy","page_id":"scv3759dbq4r","group_id":null},{"status":"operational","name":"D2L Proctoring","created_at":"2018-10-19T23:56:59.930-04:00","updated_at":"2026-06-13T21:01:01.021-04:00","position":3,"description":null,"showcase":false,"start_date":null,"id":"skvgvxpqzjld","page_id":"scv3759dbq4r","group_id":null},{"status":"operational","name":"Aleks Proctoring","created_at":"2018-09-12T20:45:00.809-04:00","updated_at":"2026-06-13T21:01:01.034-04:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"8hyz329jw0q1","page_id":"scv3759dbq4r","group_id":null}]},{"name":"Service Suspended for Canvas Integrations (Security Precaution)","status":"resolved","created_at":"2026-05-07T18:40:54.362-04:00","updated_at":"2026-05-11T16:06:34.172-04:00","monitoring_at":"2026-05-08T11:33:01.706-04:00","resolved_at":"2026-05-11T16:06:34.156-04:00","impact":"critical","shortlink":"https://stspg.io/2cmjr6lnzw1c","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-07T18:40:54.357-04:00","reminder_intervals":null,"id":"5pr1xw9296vz","page_id":"scv3759dbq4r","incident_updates":[{"status":"resolved","body":"With account reactivation in the final stages, we are returning to normal status operations.\n\nHow to restore your service:\nTo re-activate Honorlock, please refresh your Canvas API credentials and reach out to your Technical CSM or our Support team (support@honorlock.com) to assist with restoring access.","created_at":"2026-05-11T16:06:34.156-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-11T16:06:34.156-04:00","display_at":"2026-05-11T16:06:34.156-04:00","deliver_notifications":false,"tweet_id":null,"id":"jzcfbjvyvtfn","incident_id":"5pr1xw9296vz","custom_tweet":null,"affected_components":[{"code":"gw4hhvwghxk0","name":"Canvas Proctoring","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"Canvas Service Restored: Steps to Re-enable Honorlock.\nTo ensure your institution's data remains protected following the recent Instructure incident, we have proactively disabled some integrations as a security precaution.\n\nHow to restore your service:\nTo re-activate Honorlock, please refresh your Canvas API credentials and reach out to your Technical CSM or our Support team (support@honorlock.com) to assist with restoring access.\n\nFor official incident updates from Instructure, visit: instructure.com/incident_update","created_at":"2026-05-08T11:33:01.706-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-08T11:33:01.706-04:00","display_at":"2026-05-08T11:33:01.706-04:00","deliver_notifications":false,"tweet_id":null,"id":"4txm6tgvc4v2","incident_id":"5pr1xw9296vz","custom_tweet":null,"affected_components":[{"code":"gw4hhvwghxk0","name":"Canvas Proctoring","old_status":"major_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"Honorlock is aware of the ongoing security incident affecting the Instructure (Canvas) platform. In response, all Canvas/Instructure integrations have been temporarily disabled to ensure the continued protection of all user data.","created_at":"2026-05-07T18:40:54.424-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-07T18:40:54.424-04:00","display_at":"2026-05-07T18:40:54.424-04:00","deliver_notifications":false,"tweet_id":null,"id":"gsn3cqcs11ly","incident_id":"5pr1xw9296vz","custom_tweet":null,"affected_components":[{"code":"gw4hhvwghxk0","name":"Canvas Proctoring","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Canvas Proctoring","created_at":"2018-10-19T23:56:38.386-04:00","updated_at":"2026-06-13T21:01:00.991-04:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"gw4hhvwghxk0","page_id":"scv3759dbq4r","group_id":null}]},{"name":"3rd party chat provider experiencing service outage.","status":"resolved","created_at":"2026-02-25T11:19:06.355-05:00","updated_at":"2026-02-26T09:02:38.275-05:00","monitoring_at":"2026-02-25T11:19:06.432-05:00","resolved_at":"2026-02-26T09:02:38.258-05:00","impact":"minor","shortlink":"https://stspg.io/r38qqk8m8wb5","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-02-25T11:19:06.349-05:00","reminder_intervals":null,"id":"8rr3s2ccl8kq","page_id":"scv3759dbq4r","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-02-26T09:02:38.258-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-26T09:02:38.258-05:00","display_at":"2026-02-26T09:02:38.258-05:00","deliver_notifications":false,"tweet_id":null,"id":"76h3ypktl0y0","incident_id":"8rr3s2ccl8kq","custom_tweet":null,"affected_components":[{"code":"wvyghks4qgjy","name":"Support","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"In continuation of last night's service outage, we have received reports of delayed or non-sending messages from the agent's end. Our third-party provider is aware and is investigating.","created_at":"2026-02-25T11:19:06.432-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-25T11:19:06.432-05:00","display_at":"2026-02-25T11:19:06.432-05:00","deliver_notifications":false,"tweet_id":null,"id":"7m12ml88klh2","incident_id":"8rr3s2ccl8kq","custom_tweet":null,"affected_components":[{"code":"wvyghks4qgjy","name":"Support","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Support","created_at":"2018-06-29T15:43:17.925-04:00","updated_at":"2026-02-26T09:02:38.226-05:00","position":7,"description":null,"showcase":false,"start_date":null,"id":"wvyghks4qgjy","page_id":"scv3759dbq4r","group_id":null}]},{"name":"3rd party chat provider experiencing service outage.","status":"resolved","created_at":"2026-02-25T00:02:33.859-05:00","updated_at":"2026-02-25T02:29:34.932-05:00","monitoring_at":"2026-02-25T00:29:57.838-05:00","resolved_at":"2026-02-25T02:29:34.916-05:00","impact":"critical","shortlink":"https://stspg.io/l70c8wzgppz8","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-02-25T00:02:33.855-05:00","reminder_intervals":null,"id":"ncqxy34rn0k3","page_id":"scv3759dbq4r","incident_updates":[{"status":"resolved","body":"Our third party chat provider has indicated improvements have been seen, which have been confirmed by our team. We will keep an eye out for further issues.","created_at":"2026-02-25T02:29:34.916-05:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-02-25T02:29:34.916-05:00","display_at":"2026-02-25T02:29:34.916-05:00","deliver_notifications":true,"tweet_id":null,"id":"yqtbydcjyj5m","incident_id":"ncqxy34rn0k3","custom_tweet":null,"affected_components":[{"code":"wvyghks4qgjy","name":"Support","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor the incident as we have not received an update from our third party chat provider indicating the issue has been resolved. 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