Resolved -
This incident has been resolved.
May 27, 12:20 EDT
Monitoring -
A fix has been implemented and the results are being monitored by our third party provider. We have seen success with customers reaching support agents.
May 27, 11:48 EDT
Update -
Our third party provider is continuing to work on a solution.
May 27, 09:20 EDT
Identified -
Our provider has identified the issue and is working on implementing a fix.
May 27, 06:52 EDT
Investigating -
Our provider is aware and is currently investigating the issue. Customers may be unable to initiate support chats or connect with a live agent. Please submit a ticket via email to support@honorlock.com for assistance.
May 27, 06:46 EDT