3rd party chat provider experiencing service outage.

Incident Report for Honorlock

Resolved

This incident has been resolved.

Posted Jul 04, 2025 - 08:20 EDT

Update

We are continuing to monitor for any further issues.

Posted Jul 04, 2025 - 08:10 EDT

Update

Update: Our provider implemented another fix that has brought back some services, users should now be able to initiate chats and connect through to agents.

Posted Jul 04, 2025 - 07:34 EDT

Monitoring

Our provider is currently monitoring the results of a fix they implemented. At this time, support agents are unable to receive chats and customers may experience difficulty initiating them. For now, assistance can be provided through support@honorlock.com.

Posted Jul 04, 2025 - 07:23 EDT

This incident affected: Support.