3rd party chat provider experiencing service outage.

Incident Report for Honorlock

Resolved

This incident has been resolved.

Posted Jun 04, 2024 - 14:37 EDT

Monitoring

A fix has been implemented. Our chat provider is monitoring the results. Agents have reported success receiving and responding to chats.

Posted Jun 04, 2024 - 12:19 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 04, 2024 - 11:39 EDT

Investigating

Our third party chat provider is aware of the issue and is currently investigating. Users may be unable to begin a chat or connect with an agent. Please direct all support inquiries to the following email address: support@honorlock.com

Posted Jun 04, 2024 - 11:16 EDT

This incident affected: Support.