3rd party chat provider experiencing service outage.

Incident Report for Honorlock

Resolved

This incident has been resolved.

Posted Feb 27, 2024 - 14:43 EST

Monitoring

A fix has been implemented and our chat provider is monitoring the results. We have not seen any further complications at this point.

Posted Feb 27, 2024 - 14:05 EST

Identified

Our provider has identified the problem and are working towards a solution.

Posted Feb 27, 2024 - 13:01 EST

Update

We have seen some improvements but our chat provider is still working to fully identify the cause of the service outage.

Posted Feb 27, 2024 - 12:18 EST

Investigating

Our 3rd party provider is aware and investigating the incident. All support inquiries can be directed to support@honorlock.com until service is restored.

Posted Feb 27, 2024 - 11:33 EST

This incident affected: Support.