Intermittent Honorlock Errors

Incident Report for Honorlock

Resolved

This incident has been resolved.

Posted Dec 03, 2020 - 15:17 EST

Monitoring

At this time, all systems are back to operational status. We will continue to monitor and update if needed.

Posted Dec 03, 2020 - 14:49 EST

Identified

At this time, we believe we have found the root cause of the issue and are working on a resolution. We'll continue to update this post as additional information becomes available.

Posted Dec 03, 2020 - 14:39 EST

Investigating

At this time, we are receiving reports from students experiencing time out error messages. We are currently investigating and will update this as we receive additional information.

Posted Dec 03, 2020 - 14:23 EST

This incident affected: Canvas Proctoring, Blackboard Proctoring, D2L Proctoring, Aleks Proctoring, and Third-party Platform Proctoring.