Extension out of date error

Incident Report for Honorlock

Resolved

This incident has been resolved.

Posted Apr 03, 2020 - 12:24 EDT

Monitoring

At this time, all students have been able to resume their exams by relaunching their camera window. We are continuing to monitor the situation.

Posted Apr 03, 2020 - 12:10 EDT

Investigating

We are currently investigating reports that some users are receiving an extension out of date error. If you are encountering this error, please close your camera window and click the relaunch button to continue with your assessment.

Posted Apr 03, 2020 - 12:03 EDT

This incident affected: Canvas Proctoring, Blackboard Proctoring, D2L Proctoring, Aleks Proctoring, and Third-party Platform Proctoring.